FAQ's

Booking and Payments

Booking begins with an inquiry. Once availability is confirmed, the next steps and payment details are shared directly

Booking in advance is recommended, especially for Signature Journeys and during busier travel periods.

We accept payment by bank transfer and credit card for deposits. The remaining balance can be paid before or at the end of the experience using cash or card. All prices are listed in Euros(€).

Yes. Bookings must be secured in advance with a deposit to reserve your date. Your booking is confirmed once the deposit has been received and acknowledged. The remaining balance can be settled before the experience or on the final day, using cash, card bank transfer.

Tour Logistic

Pick-up locations vary depending on the experience. Day Tours and Signature Journeys usually begin within Central Portugal, while Beyond Santiago begins in Santiago de Compostela. Alternative locations may be possible by prior arrangement.
We recommend being ready at the agreed pick-up point 15 minutes before the scheduled start time to ensure a smooth departure.
We can accommodate up to 6 guests per booking. Our day tours have a minimum of 2 guests, while solo experiences are available for selected signature journeys and pilgrim services. All experiences are private and arranged exclusively for your party
Some experiences may be suitable for older children or teenagers, depending on the pace, theme, and structure of the experience. In general, many of our offerings are designed primarily for adults. Please get in touch if you are considering booking as a family.

Booking and Payments

Booking begins with an inquiry. Once availability is confirmed, the next steps and payment details are shared directly

Booking in advance is recommended, especially for Signature Journeys and during busier travel periods.

We accept payment by bank transfer and credit card for deposits. The remaining balance can be paid before or at the end of the experience using cash or card. All prices are listed in Euros(€).

Yes. Bookings must be secured in advance with a deposit to reserve your date. Your booking is confirmed once the deposit has been received and acknowledged. The remaining balance can be settled before the experience or on the final day, using cash, card bank transfer.

Preparation

We recommend bringing any personal essentials you may need for the day, along with comfortable footwear and weather-appropriate clothing. Depending on the season and the type of experience, items such as sun protection, a light jacket, or an umbrella may also be advisable. For Signature Journeys, any specific preparation notes will be shared after booking.
We recommend comfortable clothing and footwear suitable for the season, the weather, and the nature of the experience. Practical shoes are always advisable. For sacred or pilgrimage-related experiences, modest dress may also be appropriate when visiting religious sites.
The physical level depends on the specific experience. Most involve light to moderate walking, sometimes on uneven ground, village streets, forest paths, pilgrimage routes, or rural terrain. If you have any mobility concerns or specific requirements, we recommend getting in touch before booking so we can advise honestly.

Private and Custom Tours

Yes. All of our experiences are private and arranged exclusively for your party.
Some experiences allow for a degree of flexibility, while others follow a more defined structure. Day tours may allow for small adjustments based on your interests, pace, and the natural flow of the day. Signature Journeys are more intentionally structured and are not fully bespoke, though certain elements may still be adapted where appropriate.
If you are interested in a more tailored experience, you are welcome to get in touch by email, WhatsApp, or through our website inquiry form. We will discuss your interests, timing, and priorities to see what may be possible.

Cancellation and Changes

What is your cancellation policy? A: Cancellations made up to 7 days before the scheduled date are eligible for a full refund of the deposit, minus any transaction fees. Cancellations made less than 7 days before the scheduled date will result in the deposit being non-refundable. Amounts already paid may be applied to a rebooking within 12 months of the original date or transferred to another guest. Please contact us to arrange this.
On rare occasions, external factors such as inclement weather or site restrictions may require changes to your planned itinerary. We will strive to preserve the quality of your experience, and if cancellation is unavoidable, a full refund will be issued.

Safety and Credentials

Yes. We operate under an RNAAT tourism activity license registered with Turismo de Portugal and carry the appropriate insurance required for our activity.
English and Portuguese
Yes. We follow the relevant safety and operational guidelines required for our tourism activity and take care to ensure that each experience is conducted responsibly, professionally, and with your well-being in mind.
Guests are responsible for their own personal belongings throughout the experience. We cannot accept liability for loss, theft, or damage to personal items.

Contact

You are welcome to contact us by email, WhatsApp, or through our website inquiry form